General Questions? If you have an inquiry, please read and review our Frequently Asked Questions before contacting us. You will likely find your answer there.
Can't Log In? If you are experiencing a subscription issue, are unable to access the site or are being denied access to an area you believe you've paid for, your inquiry will automatically be converted into a numbered support ticket. Our staff will respond within 24 hours. Our customer support is powered by Zendesk.
Comments? We always welcome your notes and suggestions, and with your help we're always striving to make National Statistical better. Please note that specific feature requests are far more likely to happen if others request them too.
Billing Problems? Please refer inquiries regarding payment issues (credit card authorizations, payment declined, etc.) to PayPal, our payment services vendor since 2007.
Data Issues? Please refer to the database status page before contacting us. Tickets related to known issues will not be responded to. We cannot credit your son or daughter with a disputed rebound.
We offer very limited phone support. If you contact us by telephone, please leave a very detailed message and include as many login details as possible so that we can find your account. Make sure to include alternate forms of contact in your message, like an email address or Twitter account.